We want you to be satisfied with your purchase. Unused, non-custom flag products may be returned within 30 days of delivery in their original condition. Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Custom, special-order, clearance, and used items are not eligible for return. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right. Return shipping costs are the responsibility of the customer unless the return is due to a Heritage error.